Support
A real person reads every message. We aim to reply within one working day.
Get in touch
Email support@mediatician.com.
What to include
- The email address on your Mediatician account.
- What you were doing, and what happened instead.
- Whether you were in the iPhone app or on the website.
- For a problem with publishing: which platform (Instagram, TikTok, YouTube or Facebook), and roughly when you tried.
- A screenshot, if there was anything on screen to see.
Managing your subscription
Where you subscribed is where you cancel.
Subscribed in the iPhone app
Apple handles the billing. On your iPhone, open Settings → tap your name → Subscriptions → Mediatician. You can change plan or cancel there. Cancel at least 24 hours before the period ends, or it renews. We cannot cancel or refund an Apple subscription for you — only Apple can.
Subscribed on the website
Open Plan & Billing and use Manage subscription. Your invoices and the card on file are there too.
Deleting your account
In the app or on the website, go to Account → Delete account. This removes your videos, projects and connected accounts and cannot be undone. If you have an active subscription, cancel it first in the place you bought it.